Returns and Refund Policy

Returns and Refund Policy
At LuxuryWatchVaults, we value your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a straightforward returns and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns

You may return a product if:

  • The item is unused, unworn, and in its original packaging.
  • The return request is made within 14 days of delivery.
  • The product is defective, damaged, or not as described.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Customized or engraved watches.
  • Items that show signs of wear or damage caused by the customer.
  • Final sale or clearance items.

3. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 14 days for a full refund, provided it meets our return eligibility criteria.

4. Return Process

To initiate a return, follow these steps:

  1. Contact our support team at info@luxurywatchvaultsofficial.com with your order details.
  2. Our team will review your request and provide return instructions.
  3. Ship the product back using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed to your original payment method within 5-7 business days.
  • Shipping fees and any applicable restocking fees may be deducted from the refund.

6. Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Contact us at info@luxurywatchvaultsofficial.com for assistance.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

8. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with the updated effective date.

For further inquiries, reach out to us at info@luxurywatchvaultsofficial.com. We appreciate your business and are committed to providing the best shopping experience.